This is a remote, part-time service and support position built for someone who loves people and thrives in a fast-paced but relationship-focused environment. You'll be the voice clients hear when they call, the hands that keep the agency running, and — when the moment is right — the person who helps a client realize they need just a little more coverage to protect what matters most.

This is not a high-pressure sales role. But if you're licensed and sharp, you'll naturally find opportunities to round out accounts, mention life insurance, or ask for a referral — and we'll celebrate you for it.

WHAT YOU'LL DO

• Handle inbound client calls and service requests with professionalism and warmth

• Process policy changes — adding vehicles, updating coverages, managing endorsements

• Perform back-office and administrative tasks including electronic filing and documentation

• Follow up on pending items, renewals, and outstanding client needs

• Identify opportunities to mention additional coverages or life insurance in natural conversation

• Request referrals and help maintain strong client relationships

• Cover agency operations when the agent is unavailable (key for continuity)

WHAT YOU BRING

• Required: Active Property & Casualty (P&C) insurance license — required

• Preferred: Previous State Farm experience strongly preferred — you'll hit the ground running

• Customer service excellence — we mean Chick-fil-A level, every call, every time

• Strong organizational skills and impeccable attention to detail

• Excellent written and verbal communication

• Self-accountability and the ability to manage your own workflow remotely

• Comfort with insurance agency software and digital tools

• A team-player mindset, even in a small operation — your success is our success

SCHEDULE & COMPENSATION

• 25–30 hours per week, with occasional flexibility during busy periods

• $18–$19 per hour, commensurate with experience and licensure

• 100% remote — work from anywhere in the United States

• Consistent schedule with some flexibility; exact hours TBD

WHY THIS ROLE?

You won't be a number here. You'll be a partner. This agency is lean by design, which means your contributions are visible, valued, and directly tied to client outcomes. If you're someone who left corporate insurance and misses doing work that actually helps people — or if you're looking for stability with flexibility — this is worth a conversation.