Customer Service Representative - State Farm Agent Team Member
Fully Remote - US
Customer Service Representative - State Farm Agent Team Member
Part Time • Fully Remote - US
Replies within 24 hours
Part-Time Insurance Office Support (~25-30 Hours/Month + Occasional Coverage)
Location: Atlanta, GA area (remote possible for phone-based work)
Hours: Approximately 25-30 hours per month — one consistent day per week (Tuesday or Friday preferred, but flexible), plus occasional additional days for vacation/sick coverage
Pay: $18-19/hour
About the Role
We’re a small, established State Farm agency in Atlanta looking for a reliable, personable part-time team member to help cover our office one day a week and provide backup coverage when needed. This is a great fit for someone who wants steady, predictable part-time hours without a big time commitment — perfect for a parent’s schedule or anyone looking for light supplemental income.
Responsibilities:
- Answer phones and greet callers professionally
- Take messages and route calls appropriately
- Process payments and basic account updates
- Schedule appointments
- Make outbound calls to existing clients for policy review check-ins (script provided)
- Make outbound calls to local businesses to set appointments around group life insurance options (this is appointment-setting/light cold-calling — we want to be upfront about this part of the role)
What We’re Looking For:
- Friendly, professional phone manner
- Comfortable making outbound calls, including some cold outreach to local businesses
- Reliable and punctual
- Comfortable with basic computer/data entry tasks
- Available consistently one day per week, plus some flexibility for occasional extra days
- Insurance experience is a plus but NOT required — we’ll train you
- Licensing not required for this role
Why This Role:
- Steady, predictable part-time hours
- Low-stress environment, small supportive team
- Great option for parents or anyone looking for light supplemental income
- Flexible on which day of the week works best
This is a remote position.
Compensation: $18.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Atlanta, GA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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